FAQ

Frequently Asked Questions

Where is your shop located?
We are located at 42 Felton St. Unit 3 in Waltham, MA, just 15 Minutes west of Boston.
Are you a Mobile Car Detailing Service?
In addition to our shop in Waltham, MA, we also offer mobile car detailing at the comfort of your home or office.
Do I need an appointment?
If you’re looking to have your vehicle detailed, you do need an appointment. You can request one online or simply give us a call for our latest availability.
Can you detail my vehicle if I only have street parking?
For the safety of our technicians, as well as your vehicle, we do not perform details where there is only street parking available. We can however arrange for pick up and drop off service for your convenience or you can simply drop your vehicle off at our shop. Please contact us directly to discuss vehicle pick up and drop off services.
How much room do you need in order to detail the vehicle?
In order for us to efficiently perform our services we need to able to walk around the entire vehicle and be able to open all the doors fully. If you’re having your vehicle detailed in your work parking lot, try and leave a buffer space on each side of the vehicle when parking if possible.
Why is professional vehicle detailing better then an automatic car wash?
Automatic car washes are very abrasive, and can scratch, swirl and damage your vehicles paint. They also utilize harsh chemicals that may remove wax and any protective coating your vehicle may have. Our hand washing techniques prevent any abrasives from ever coming in contact with your vehicles finish and help restore that new car shine. Our paint correction process can even help restore damage that may have already been done to your vehicle’s finish.
What happens if it ends up raining on the day my detail is scheduled for?
We keep a close eye out on the weather. If the weather doesn’t hold on up on the day of your scheduled detail, we’ll be sure to reach out and reschedule to the next available date. If we have shop availability on the same day, we can also offer that as an alternative.
Do you need a water source?
A water source is not required. Our service vehicles are equipped with a water tank in order to complete your detail if no access to water is available.
What areas do you service?
We service all of Eastern Massachusetts and Southern New Hampshire. If you’re out of our service area and would like to have your vehicle detailed, please call or e-mail us as we may still be able to detail your vehicle with an added travel charge.
I have a car seat in my vehicle, will you remove it?
If you do have a car seat present in your vehicle, we ask that you please remove it prior to us performing the detail. The seat can be left unlatched inside the vehicle. Our technicians will not remove, nor re-install car seats to ensure the safety of our customers.
Do you remove the seats when performing interior details?
We do not remove bolted down seats from your vehicle when performing interior detailing. Improper installation of seats after removal can cause a safety hazard for our customers. Newer vehicles have safety sensors and airbags installed in the seats and improper removal and installation can compromise your safety.
What do I do with my personal belongings?
Whenever performing any interior detail service, we ask that you please remove any personal belongings from your vehicle. If you have any trash inside your vehicle, our technicians will be happy to dispose of it for you.
What forms of payments do you accept?
We accept all major credit cards as form of payment. For security purposes, we do not accept cash or check as form of payment.

Give us a call

If you have any questions regarding our services, scheduling, service area or anything else. Please don't hesitate to give us a call at (800) 922-9158.

Send us an e-mail

Use the form on this page to send us an e-mail and we'll get back to you as soon as possible to answer any questions you may have.