Privacy Policy

Last updated: July 6, 2026

Effective date: July 6, 2026

A-List Detailing, Inc. (“A-List Detailing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.alistdetailing.com, contact us, book an appointment, purchase services or gift cards, create an account, communicate with us, or otherwise interact with our business.

A-List Detailing is located at 42 Felton St. Unit 3, Waltham, MA 02453.

This Privacy Policy is intended to describe our current privacy practices and should be read together with any cookie notice, consent banner, checkout notice, SMS disclosure, Terms & Conditions, or other notices displayed on our website.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing address
• Service address or pickup/drop-off address, when applicable
• Vehicle information, such as year, make, model, condition, photos, notes, or service needs
• Appointment details
• Order details, including services, products, gift cards, deposits, and transaction history
• Customer account login information, if you create an account
• Messages submitted through contact forms, live chat, email, phone, or text message
• Marketing preferences and communication preferences
• Reviews, testimonials, feedback, and survey responses, if provided

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website, search engine, advertisement, or campaign
• Date and time of visit
• Approximate location based on IP address
• Website interactions, clicks, conversions, and usage activity
• Cookie identifiers and similar tracking technologies, depending on your consent choices
• Searches performed on our website, if applicable
• Diagnostic, security, and error log information

Payment Information

Payments made through our website or in connection with our services are processed by Square or another approved payment processor. We do not store full credit card numbers on our own website servers. Payment processors may collect and process payment card details, billing information, transaction data, fraud-prevention information, chargeback information, and related payment records in accordance with their own privacy and security practices.

2. How We Use Information

We may use personal information for the following purposes:

• To provide detailing, ceramic coating, paint correction, mobile, pickup/drop-off, and related services
• To schedule, confirm, manage, and remind you about appointments
• To process purchases, deposits, gift cards, orders, refunds, and payments
• To create and manage customer accounts
• To respond to calls, emails, texts, contact forms, live chat messages, and other requests
• To send estimates, quotes, invoices, receipts, service updates, and order updates
• To send promotional offers, reminders, and marketing communications where permitted by law
• To personalize and improve our website, services, advertising, and customer experience
• To measure website traffic, advertising performance, and conversion activity
• To prevent fraud, spam, abuse, chargebacks, security incidents, and unauthorized access
• To troubleshoot website errors, maintain security, and protect our systems
• To comply with legal, tax, accounting, insurance, and business recordkeeping obligations
• To protect our rights, property, customers, employees, and business operations

3. WordPress, WooCommerce, and Customer Accounts

Our website is built on WordPress and uses WooCommerce for online purchases, customer accounts, orders, gift card purchases, and related e-commerce functionality. If you create an account or place an order, we may store information such as your name, email address, billing information, phone number, order history, account username, and related transaction details.

WooCommerce and WordPress may use cookies and similar technologies to support shopping cart functionality, account login, checkout, fraud prevention, security, website performance, and user preferences.

Customers may request deletion of their website account. Certain order, payment, tax, accounting, warranty, fraud-prevention, and legal records may be retained where required or permitted by law or where needed for legitimate business purposes.

4. Cookies, Browser Storage, and Tracking Technologies

We use cookies, pixels, tags, scripts, local storage, session storage, and similar browser technologies to operate our website, remember preferences, support checkout functionality, analyze website performance, measure advertising results, and provide relevant advertising.

Cookies and similar technologies may fall into the following categories:

• Essential cookies: Required for website security, checkout, account login, cart functionality, and basic site operation.
• Functional cookies: Help remember preferences and improve website features.
• Analytics cookies: Help us understand website traffic, visitor behavior, and performance.
• Advertising cookies: Help us measure ads, build audiences, and show relevant advertising.

We use Complianz to manage cookie consent and privacy preferences. You can update your choices by visiting: https://www.alistdetailing.com/opt-out-preferences/.

Our website may also use Google Consent Mode to communicate your consent choices to Google services such as Google Analytics and Google Ads. Depending on your choices, Google tags may adjust how they collect or process information.

Where required by applicable law and supported by our website and consent management platform, we may recognize browser-based privacy controls, including Global Privacy Control (GPC).

5. Analytics and Advertising

Google Analytics 4

We currently use Google Analytics 4 to understand how visitors use our website, measure traffic, improve content, and evaluate performance. Google Analytics may collect information such as device information, browser information, IP-derived location, pages visited, events, and interactions with the website, depending on your consent settings.

Google Ads

We use Google Ads conversion tracking and remarketing tools to measure advertising performance and show relevant ads. These tools may use cookies, pixels, tags, enhanced conversion features, or similar technologies to help us understand whether users interact with our ads, submit forms, call us, book appointments, or complete purchases.

Meta Pixel

We use Meta Pixel and related Meta advertising tools to measure ad performance, build advertising audiences, and deliver relevant ads on Facebook, Instagram, and other Meta services. Meta may receive information about your interactions with our website, subject to your cookie and privacy choices.

6. Live Chat

We use PureChat to provide live chat functionality on our website. If you use live chat, we may collect your name, contact information, chat messages, IP address, device information, and related usage details. Chat transcripts may be retained so we can respond to your request, provide customer support, and improve our service.

7. Contact Forms, Spam Prevention, and Security

When you submit a form on our website, we collect the information you provide so we can respond to your request. Our forms may use spam-prevention, fraud-prevention, or security tools, including Google reCAPTCHA or similar services. These tools may collect device, browser, IP address, and interaction data to help distinguish legitimate users from bots or abusive activity.

8. Phone Calls, Call Tracking, and Text Messages

Phone Calls and Call Tracking

We may use call tracking numbers to understand which pages, ads, or campaigns generate phone calls. Call tracking may collect information such as the phone number used, call time, call duration, call source, caller location, and related call analytics. Calls may also be used for customer service, quality control, dispute resolution, and recordkeeping purposes.

SMS/Text Messaging

We may communicate with customers by text message using a business-owned mobile phone on the Xfinity Mobile network. Text messages may include appointment confirmations, appointment reminders, estimates, quotes, order updates, service updates, customer support messages, and promotional offers.

By providing your phone number and agreeing to receive texts, you authorize A-List Detailing to send text messages to that number. Consent to receive promotional text messages is not required as a condition of purchasing any service or product. Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages at any time by replying STOP or by contacting us directly. You may still receive transactional or service-related messages when necessary to complete an appointment, order, or customer service request.

9. Third-Party Services

We use third-party service providers to help operate our website, process payments, provide customer service, measure marketing performance, and protect our business. These providers may process personal information on our behalf or according to their own privacy practices.

10. Server Logs and Website Security

Our hosting provider and website systems may automatically maintain server logs containing information such as IP address, browser information, timestamps, requested pages, referring URLs, diagnostic information, error logs, and security-related activity. Server logs are used for website administration, troubleshooting, security, fraud prevention, abuse detection, and system maintenance.

11. AI, Automation, and Similar Tools

We may use automated tools, software features, or similar technologies to assist with customer communications, appointment scheduling, spam prevention, fraud detection, website administration, analytics, advertising measurement, and business operations. These tools are used to support and improve our services and are not intended to make decisions that produce legal or similarly significant effects concerning individuals.

12. When We Share Information

We do not sell or rent personal information for money. We do not share customer information with data brokers. We do not share customer information with unrelated outside parties for their own independent marketing purposes.

We may share information only as needed to operate our business, provide services, process transactions, maintain our website, communicate with customers, advertise our services, protect our business, or comply with law.

We may share information with service providers such as:

• Website hosting providers
• Website, WordPress, and WooCommerce technology providers
• Payment processors
• Appointment scheduling tools
• Gift card and e-commerce tools
• Live chat providers
• Analytics and advertising providers
• Call tracking providers
• SMS and phone service providers
• Security, spam-prevention, fraud-prevention, and website maintenance providers
• Professional advisors such as accountants, attorneys, insurers, or consultants when necessary

We may also disclose information if required by law, court order, subpoena, legal process, government request, or when we believe disclosure is necessary to protect our rights, safety, customers, employees, property, or business operations.

13. Do Not Sell or Share Personal Information

We do not sell your personal information for money. Certain online advertising technologies, including Google Ads, Google remarketing, Meta Pixel, and similar tools, may be considered “sharing,” “targeted advertising,” or similar terms under certain U.S. state privacy laws.

You can manage cookie and advertising preferences through our opt-out preferences page: https://www.alistdetailing.com/opt-out-preferences/.

14. Targeted Advertising and Opt-Out Rights

We may use Google Ads, Google remarketing, Meta Pixel, and similar tools for advertising and measurement, subject to your consent and privacy choices. These tools help us understand ad performance, measure conversions, and show relevant advertising.

You may also control certain advertising preferences directly through your browser, device settings, Google account settings, Meta ad preferences, or industry opt-out tools.

15. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable U.S. state privacy laws. These rights may include the right to:

• Know or access the personal information we collect about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of targeted advertising or certain data sharing practices
• Withdraw or change cookie consent preferences
• Receive a copy of certain personal information in a portable format
• Appeal a denied privacy request, where required by law

These rights are not absolute and may depend on your location, our legal obligations, whether an exception applies, and whether we are legally required to honor the request.

To make a privacy request, contact us using the information at the bottom of this policy or visit: https://www.alistdetailing.com/opt-out-preferences/.

If you contact us about a privacy request, we may need to verify your identity before completing the request. We will not discriminate against you for exercising privacy rights provided by applicable law.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage customer relationships, complete transactions, maintain business records, comply with tax and accounting requirements, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, including:

• Customer and appointment records: retained as needed for service history, customer support, business operations, and legal purposes.
• Order and payment records: retained as needed for accounting, tax, chargeback, fraud-prevention, and legal purposes.
• Website account records: retained while the account remains active unless deletion is requested and no exception applies.
• Marketing preferences: retained as needed to honor opt-outs and communication preferences.
• Analytics and advertising data: retained according to our settings and vendor policies.
• Security and server logs: retained as needed for security, troubleshooting, abuse prevention, and website administration.
• Live chat and customer communications: retained as needed for customer service, quality control, dispute resolution, and business records.

17. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include secure website technology, access controls, payment processor security, account protections, security plugins, vendor safeguards, fraud-prevention tools, and employee access limitations.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or destruction.

18. Data Security Incidents

If we become aware of a data security incident affecting personal information, we will investigate, take appropriate corrective action, and provide notifications where required by applicable law.

19. Children’s Privacy

Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

20. International Visitors

A-List Detailing is based in Massachusetts, United States, and our website is intended primarily for users located in the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.

21. Links to Other Websites

Our website may contain links to third-party websites, plug-ins, or services that we do not operate or control. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

22. Business Transfers

If A-List Detailing is involved in a merger, acquisition, sale of assets, reorganization, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

23. Data Minimization

We aim to collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy. We do not intentionally collect sensitive personal information unless necessary for a specific service, legal obligation, security purpose, or customer request.

24. Accessibility

If you need this Privacy Policy or any privacy-related information in an alternative format, please contact us using the information below. We will make reasonable efforts to assist you.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Changes are effective when posted unless otherwise stated. We encourage you to review this page periodically.

26. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, you can contact us:

• A-List Detailing, Inc.
• 42 Felton St. Unit 3
• Waltham, MA 02453
• Website: https://www.alistdetailing.com/contact-us/
• Phone: (800) 922-9158

If you contact us about a privacy request, we may need to verify your identity before completing the request.